Terms of service
TERMS OF SERVICE – LUKANATURLIFE
1. GENERAL INFORMATION
Welcome to LukaNaturlife. By accessing and using this online store, as well as by placing an order, you agree to these Terms of Service together with the policies displayed on the website.
We reserve the right to update or modify these terms when necessary. The version applicable to an order is the version available at the time the order is placed.
2. PRODUCTS AND INFORMATION
We make every effort to ensure that product descriptions, images, features, and prices are as clear and accurate as possible.
Product colors may vary slightly depending on the screen used. There may also be minor differences in appearance or packaging that do not affect the functionality of the product.
We reserve the right to modify our product selection and product availability.
3. PRICES
The applicable prices are those displayed in the store at the time the order is placed.
Any applicable additional costs, if any, will be presented to the customer before the order is completed.
4. ORDERS
To place an order, the customer must provide complete and accurate information, including their name, contact details, and shipping address.
After placing an order, the customer will receive confirmation through the communication methods available in the store.
In exceptional circumstances, such as product unavailability, payment processing issues, or inability to fulfill the order, the order may be cancelled. The customer will be informed and, if payment has already been made, any amounts due will be refunded in accordance with applicable law.
5. PAYMENT
Online payments are processed through the payment service providers available at checkout.
Information regarding the available payment methods is displayed to the customer before the order is completed.
6. SHIPPING
Products are shipped to the address provided by the customer when placing the order.
The estimated delivery time currently available for eligible products is displayed in the store and at checkout. For eligible orders shipped to Romania and European Union destinations, the displayed estimate may be approximately 7–14 business days, depending on the product and shipping method.
Delivery times are estimates and may be affected by circumstances beyond our control, including carriers, peak periods, or customs procedures.
7. RETURNS AND REFUNDS
The rights and procedures regarding withdrawal from the contract, returns, and refunds are described in the Return and Refund Policy available in the store.
These Terms of Service do not limit any mandatory rights granted to consumers under applicable law.
8. DAMAGED PRODUCTS OR INCORRECT ORDERS
If you receive a damaged or defective product, or a product different from the one ordered, please contact us as soon as possible and provide the information necessary to review the situation.
9. INTELLECTUAL PROPERTY
Original LukaNaturlife store content, including branding elements, logos, original texts, and graphics, may not be copied, reproduced, or used for commercial purposes without permission, to the extent that such content is protected by applicable intellectual property rights.
10. USE OF THE STORE
The store may not be used for illegal or fraudulent purposes or for activities that may interfere with its operation, the security of the platform, or the rights of other persons.
11. PERSONAL DATA
The manner in which personal data is collected and used is described in the Privacy Policy available in the store.
12. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability or consumer rights in circumstances where such exclusion or limitation is not permitted under applicable law.
13. APPLICABLE LAW
These Terms are interpreted in accordance with applicable Romanian law and the mandatory consumer protection rules applicable within the European Union.
14. CONTACT
For questions regarding orders, products, shipping, or these Terms of Service, you can contact us using the information provided in the Contact section of the LukaNaturlife store.