Shipping policy
SHIPPING POLICY – LUKANATURLIFE
1. SHIPPING DESTINATIONS
LukaNaturlife ships orders to eligible addresses available during checkout. Shipping is currently available in Romania and eligible European Union countries.
2. SHIPPING COSTS
For eligible products, we offer free shipping to Romania and eligible European Union destinations.
The final shipping cost, if applicable, is always displayed at checkout before payment is completed.
3. ESTIMATED DELIVERY TIME
The estimated delivery time is approximately 7–14 business days, unless a different delivery timeframe is specified on the product page or at checkout.
Delivery times are estimates and may vary depending on product availability, destination, carrier, peak periods, public holidays, weather conditions, customs procedures, or other circumstances beyond our control.
4. ORDER PROCESSING
After payment has been confirmed and processed, the order is forwarded for preparation and shipment.
Order processing may take several business days before the package is handed over to the carrier.
5. ORDER TRACKING
When tracking is available for the shipping method used, tracking information will be provided or made available to the customer after the order has been shipped.
Tracking information may take some time to update after the package has been handed over to the carrier.
6. ITEMS SHIPPED SEPARATELY
If an order contains multiple products, they may be shipped separately and may arrive on different days.
No additional shipping charges will be applied to the customer when the order qualifies for free shipping.
7. INCORRECT SHIPPING ADDRESS
The customer is responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that the address can be changed once order processing or shipping has begun.
8. DELIVERY DELAYS
If your order experiences a significant delay, please contact us using the information available in the Contact section. We will review the status of your order and attempt to identify an appropriate solution.
9. DAMAGED OR LOST ORDERS
If a product arrives damaged or there is an issue with the delivery, please contact us as soon as possible, providing your order number and any relevant information or photographs, where applicable.
We will review the situation in accordance with our store policies and the rights provided by applicable law.
10. CONTACT
For questions regarding the shipping or delivery of an order, please use the information available in the Contact section of the LukaNaturlife store.